10 insights from being the CIPR President
When I first considered applying for the Chartered Institute of Public Relations (CIPR) Presidency, I was both excited and curious about what the role would involve. Like many members, I had my own assumptions – about influence, time commitment, and what the day-to-day might look like. I’ve been asked a few questions about the Chartered […]
My internal comms career – 11 things I’d do differently!
I’ve worked in internal comms long enough now to have made plenty of mistakes, learned some tough lessons, and picked up a few gems of wisdom along the way. So if I had the chance to go back and start my career all over again, I wouldn’t rewrite the whole journey, but I would do […]
Lessons from Buddha: How to hold your power
A few weeks ago, one of my coaching clients asked a question that’s stuck with me: “How do I manage someone who regularly makes me feel small?” It’s a familiar feeling. Most of us, at some point, have worked with someone whose words hit hard, whose tone cuts deep, or whose presence quietly chips away […]
Reclaiming your voice
My first visit to Ireland will stay with me for a long time. It wasn’t just the warm welcome, the beauty of Dublin, or the fascinating history (all of which was incredible). It was the people. The energy. The conversation. I had the absolute privilege of delivering the keynote at the Public Relations Institute of […]
Building internal comms that cut through in 2025
We’re in a new era of communication. One where attention is a scarce commodity, and the average colleague is drowning in messages. Between Teams pings, back-to-back meetings, inbox overload, and the general chaos of daily life, it’s no wonder so many internal messages go unread, unnoticed, or ignored. And that’s frustrating when you’ve spent time […]
The human side of AI and comms (and 4 ways to balance both)
We’re in the thick of it now. AI is transforming how we work, and internal communication is no exception. From instant content generation to smarter analytics and automated workflows, the tools at our fingertips are undeniably powerful. They promise speed, scale, and slicker operations. And honestly? Many of them deliver. But as the buzz around […]
Future-proof your career with an exit strategy – 5 ways to start…
Having an exit strategy isn’t about walking into work tomorrow and handing in your notice. It’s not about being disloyal, disengaged, or secretly job-hunting behind the scenes. It’s about future-proofing your career. Because no matter how happy you are right now, jobs change. Leaders move on. Priorities shift. And sometimes, decisions are made that take […]
28.8 touchpoints – Why one message isn’t enough
28.8. That’s how many touchpoints, on average, someone needs before they start paying attention. Let that sink in. We came across this stat recently and it stopped us in our tracks. According to research by Focus Digital, the number of times someone needs to see or hear a message before it sticks is increasing – […]
How to think like a business leader: A guide for comms professionals
If you work in internal communications, you probably know how to craft the perfect message, choose the right channel and meet tight deadlines. These are essential skills. But here’s the reality, many comms professionals learn the hard way: knowing how to communicate isn’t enough if you don’t understand the business. One of the biggest shifts […]
Stop broadcasting. Start communicating.
Why your internal comms might be getting ignored. You’ve spent time crafting the perfect internal message. It’s been reviewed, signed off, formatted just right, and sent out to the masses. And the only response you get? A polite but slightly smug email pointing out a typo. Sound familiar? It’s frustrating. You put in the effort […]